General Terms and Conditions2019-08-21T12:51:36+00:00

GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

RESERVATIONS

For all our services it is necessary to previously make a reservation, we advise to reserve with sufficient time in advance to not have any problems with availability as we try to have our facilities with maximum tranquility and privacy. All reservations can be carried out through telephone,mail or through our webchat.

For any reservation that includes a massage, treatment, beauty party or private must leave a deposit. In the case the deposit is not made the reservation may be cancelled.

Consult our Contact information to ask about festive dates as our prices or services may be altered.

CUPONS AND GIFT CARDS

If you have acquired a gift card, cupon or gift box you must pay special attention to the terms and conditions, even then in all website discounts have a 24 hour cancellation policy in which you must cancel with at the very least 24 hours notice if not the cupon will be considered as used and cannot be recuperated. If the cupon includes massages we do not guarantee that the massages are done at the same time in the case of being various people. Always consult our center.

Due to the great demand of these services we have created a special department that takes charge of Gift cards, boxes and cupons. All this will be dealt with in our Experiences Department at the email experiencias@calmluxury.com

Because we manage a very intimate and private spa we will not accept for than 2 individual cupons o 1 pair in each turn. In the case of being a group of 5 or more you need to purchase our Beauty Party pack for the same reasons for intimacy.

Please revise well in our section of Erratas if your cupon, giftcard/box is still active or has an errata.

ONLINE PURCHASES

Almost all of the purchases made on our website have an expiry of within 3 months to be used at our facilities. In the case of expiry we suggest to call our center so we can try find a solution.

Please revise well in our section of Erratas if your cupon, giftcard/box is still active or has an errata.

EXCLUSIVE BENEFITS FOR CLIENTS

Minimum price guarantee.

When making a purchase through our website, phone or at our facility with our offers and prices we offer a minimum price guarantee as well as special conditions you can confirm calling 962324812.

ERRATAS

WONDERBOX: We have detected that in one of their boxes, specifically “MomentosCompartidos”(shared moments), they offer it as spa for 2, but at our facilities only one person would be able to enjoy the Spa of 60 minutes. Because it is not a product sold by us we cannot be held responsible for their mistake. At the time of making reservation on our website we will let you know.

SMARTBOX GROUP: the boxes of La vida es Bella, Smartbox and Dakotabox have gone on to unify with Smartbox group, many of them have suffered from variations of services offered. We recommend always to visit their website and check their box for updated centers and services.

All of our services

Spa Circuit

Masajes
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Massages

Masajes
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Corporal Massage

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Facial Massage

Tratamientos Faciales
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Sensations

Rituales
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Couples

Oriental
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